Frequently Asked Questions

Many people notice lighter mornings after just the first week. A visible difference in the mirror is usually seen after 2–4 weeks of daily use. That's why we give you a 90-day trial.

No. You feel a gentle, rhythmic pulsing. You adjust the intensity level yourself, and the head glides over cream so it doesn't pull on the skin.

Yes. The device is designed for all skin types, including sensitive skin. Always use it on cleansed skin with a bit of eye cream.

If you are pregnant or breastfeeding, have a pacemaker, metal implants in the facial area, or skin conditions, consult your doctor before use. Do not use directly after retinol or strong acids.

The LUMINIX device, a USB-C charging cable, user manual, and cleaning cloth — in elegant packaging.

We ship orders within 24 hours. Delivery time depends on your country — you will receive a tracking number by email and can check it via shipment tracking.

Use LUMINIX for 90 days. If you don't see a difference, contact us — we will accept the return and refund your money, no questions asked.

Via the included USB-C cable — from a phone charger, laptop, or power bank. A full charge lasts for many sessions.

Yes, you should! Your eye cream or serum provides a smooth glide and better EMS impulse conduction.

By credit card and other methods shown at checkout — the list depends on your country. Payments are processed securely via Shopify.